Date Reviewed: 07/20/2009
lds009 from MS Member Since: 07/20/2009 View Member's: Reviews	No answer on the phone numbers given. They tried to get me to order over Live Chat. Even offered a discount with free shipping to HONDURAS and no sales tax. I said I would order from the local store. He says Ritz Camera is not Ritzcamera.com. WOW What a risk they are!!!!!!!!!!!!!!	Overall Rating
Date Reviewed: 07/05/2009
cncdolphins from unknown Member Since: 08/18/2007 View Member's: Reviews	I was very satisfied with the website features, and you had the lowest price! Thank you!	Overall Rating
Date Reviewed: 04/10/2009
dief84 from CA Member Since: 04/10/2009 View Member's: Reviews	DO NOT buy from this company. Their customer service was awful when I bought my Nikon D300 last year, and it's still awful. I went to buy the Nikon 105mm AF-S VR f/2.8G lens from them about two weeks ago. I had to call India MULTIPLE times to "confirm" my order. Customer "service" attempted to tell me in broken English that the address at which I've been receiving mail for the last five or six years does not exist. I was then told that the person to whom I was speaking could not resolve my problem. I asked him to transfer me to someone else who could. I was transferred to one of his co-workers, who told me he could not help me either. At this point I'd been on the phone with them for about 25 minutes. I then asked to speak to a rep from the billing dept and and was told that customer svc. "didn't have" this number. I told them to cancel my order if they couldn't get me the number and magically they "found" it. I got the issue resolved but not without a lot of runaround first...	Overall Rating
Date Reviewed: 03/27/2009
JillW3867 from NY Member Since: 03/27/2009 View Member's: Reviews	I placed an order online with Ritz Camera. Once I hit the button, I realized I forgot an item and wanted to amend my order. There was no apparent way to to this online so I had to contact customer service. The person I dealt with placed a duplicate order instead of amending the one I just created. I emailed and called to return the duplicate product and was told I needed a "special number" to do so. It has been well over 2 weeks and I am still waiting for that "special number." The customer service is absolutely horrible and I will not shop here again!	Overall Rating
Date Reviewed: 02/06/2009
original77 from unknown Member Since: 07/31/2006 View Member's: Reviews	I placed my order on January 21, till today Feb. 6 they haven't ship it because they don't have it in stock. one of the worst shopping experience ever. I called them 3 times already and they don't know when they will have the item. My first order with them it took 7 days before they shipped it out. I'm done dealing with Ritz Camera. Don't buy from this merchant even if their price is low.	Overall Rating
Date Reviewed: 01/27/2009
glenngrossman from unknown Member Since: 12/17/2008 View Member's: Reviews	Check out is a total pain in the rear!!	Overall Rating
Date Reviewed: 01/27/2009
rdi24 from unknown Member Since: 12/09/2008 View Member's: Reviews	was very simple and i look forward to doing more shopping with ritz	Overall Rating
Date Reviewed: 01/27/2009
bcurious from unknown Member Since: 12/17/2008 View Member's: Reviews	Best prices and specials. Great buy and easy to find items.	Overall Rating
Date Reviewed: 01/21/2009
annedaly07 from unknown Member Since: 12/10/2008 View Member's: Reviews	if I get my order in a timely manner - I will think you are wonderful -and, it may mitigate my loss of happiness in dealing with my local Ritz store this past year.......Merry Christmas	Overall Rating
Date Reviewed: 01/20/2009
bagamalian from unknown Member Since: 12/11/2008 View Member's: Reviews	So far, so good	Overall Rating
Date Reviewed: 01/20/2009
swar10 from unknown Member Since: 12/17/2008 View Member's: Reviews	Ordering has gone smoothly, appreciated the online chat feature to clear up a question.	Overall Rating
Date Reviewed: 01/20/2009
kaylward from unknown Member Since: 01/18/2008 View Member's: Reviews	The transaction was easy enough, but they insist on using my choice to conduct business with them to promote other businesses. I will not do business with this company again because of that. I did not choose to get involved with other entities when I chose to make a purchase here. I don't feel it's right for a company to force other business entities into a transaction. This is like showing up to a dinner party with un-invited guests. It is just plain rude!	Overall Rating
Date Reviewed: 01/06/2009
njMartian from NJ Member Since: 07/21/2003 View Member's: Reviews	I took advantage of an advertised one day 10% discount on in stock items purchased via PayPal Checkout to buy Panasonic 50PX80U plasma TV and accessories. Four days later I received an email canceling the TV order due to it not being in stock. Yet my PayPal account was charged the full amount immediately. They also shipped the wall mount and cables (that I don't need without a TV) and at full price without the discount. I have been trying to find out what is going on with the email notices for charges and refunds (?) of strange amounts for 48 hours with no response. Online tracking is always 'broken'. Six days after my order and the TV is still listed as in stock on all of their websites! Is this bait & switch? Deceitful advertising? Or just a really pathetic inventory system? I would not recommend making purchase via their website. Don't trust the "in stock" labels.	Overall Rating
Date Reviewed: 12/23/2008
fuddworks from TN Member Since: 12/23/2008 View Member's: Reviews	In order to avoid any confusion with my planed order I had an online chat with a sales person. In this conversation I asked pointedly: "is this a NIKKOR AF-S DX lens as well?" and the res ponce was: "Yes, you are correct." However, they shipped me a Quantaray lens that isn't worth the cost of the shipping much less of Nikkor quality, and they expect me to just be ok with this product because it fits on my camera. Below is the actual online chat question and answer: me: "Price PLUS Bonus FREE 55-200mm Lens!" is this a NIKKOR AF-S DX lens as well? wolf: Yes, you are correct.	Overall Rating
Date Reviewed: 12/21/2008
gregoryfo from MD Member Since: 12/25/2003 View Member's: Reviews	Charged my credit card more then was authorized. Said they have refunded it two weeks ago, still not reflected on my online credit card account. Horrible customer service. Buyer beware!	Overall Rating
Date Reviewed: 12/19/2008
hendoOR from OR Member Since: 12/19/2008 View Member's: Reviews	I am totally unsatisfied with my experience with this company. I will never do business with them again. Do not trust their promises on the site. There is a guaranteed before christmas promise on the site and it stated that if ground shipping was made before the 18th that it would arrive before christmas. Just checked my tracking number and it shipped on the 18th, but will not arrive til the 27th. Thanks for the disapointing christmas. If you cant deliver by the dates then don't say that you can. If I would have known it would be two days late I would have upgraded my shipment ... now I have nothing to give. I am in the process of trying to get them to remedy this but I'm pretty confident that all I will get is a "sorry for the inconvenience" ... what BS. Dont be "inconvenienced" like me. If you are doing last minute christmas shopping order from someone more reliable.	Overall Rating
Date Reviewed: 12/17/2008
maryroul from unknown Member Since: 12/01/2008 View Member's: Reviews	I liked the price and the ease of ordering. Hopefully, I will like the delivery and the product as well!	Overall Rating
Date Reviewed: 12/12/2008
mwashington2 from unknown Member Since: 11/30/2008 View Member's: Reviews	So far it was fast and easy to place the order. Easy navigation and easy access to specs and accessories.	Overall Rating
Date Reviewed: 12/02/2008
tammytac1 from unknown Member Since: 11/20/2008 View Member's: Reviews	Good, I felt very comfortable with this merchant; since there was a store near where I live. WOW!! This was one of the easiest purchases I made this Christmas Season!!! I have told all my friends about www.dealalerter.com and about Ritz Camera	Overall Rating
Date Reviewed: 11/28/2008
warge from unknown Member Since: 11/19/2008 View Member's: Reviews	at this point looks good very happy with order	Overall Rating
Date Reviewed: 11/26/2008
jdcharmac from unknown Member Since: 11/17/2008 View Member's: Reviews	Excellent deals and easy navigation of website. I will be back !	Overall Rating
Date Reviewed: 11/23/2008
sb_ju from unknown Member Since: 09/24/2008 View Member's: Reviews	it is recommendable	Overall Rating
Date Reviewed: 11/18/2008
giveandgo2000 from unknown Member Since: 02/10/2007 View Member's: Reviews	Good deal!	Overall Rating
Date Reviewed: 10/25/2008
pcgenco from unknown Member Since: 10/16/2008 View Member's: Reviews	Easy ordering will see how it delivers	Overall Rating
Date Reviewed: 10/24/2008
jfoxbox from CA Member Since: 10/29/2006 View Member's: Reviews	I felt like this was bait and switch. I ordered an item and they changed the order. I wil lsay they offered the correct item at 150 more than the original order, at a big discount from their regular price. It could have been a price mistake, but it was too much like bait and switch. They offered me no way to just cancel the order but made me contact them by phone or "chat". I recorded the "chat" but have not received the cancellation email as of yet.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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