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Past 3 Months Past 6 Months All-time
Positive (4 or 5) 1 2 851
Neutral (3) 0 0 46
Negative (1 or 2) 0 0 49
Total Reviews 1 2 946
Avg Rating 5 Star Review
5.00
5 Star Review
5.00
4.5 Star Review
4.56
Address: 10 Milk Street, 8th floor
Boston, 02108 - US
Website: http://www.smartbargains.com
Business Hours: 9AM- 12:00AM M-F and 9AM-7AM on weekends.
Sales Phone: 866-692-2742
Service Phone: 866-692-2742
Sales Email: customerservice@smartbargains.com
Cust Service Email: customerservice@smartbargains.com

SmartBargains

http://www.smartbargains.com

With PriceGrabber Since 10/27/2003


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Date Reviewed: 09/30/2009
yvonnemorris from unknown
Member Since:
10/19/2006

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Reviews
I just wish there would be more of a description on the sizes. Example:What is an XL = to,16,18 or 20? Overall Rating
5 Star Review
 
Date Reviewed: 07/22/2009
buhrowje from unknown
Member Since:
08/17/2006

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Reviews
I wish you had bathroom carpeting. Overall Rating
5 Star Review
 
Date Reviewed: 04/24/2009
pdmontaigne from CO
Member Since:
06/30/2005

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Reviews
Overall, bar none, SMARTBARGAINS.COM/SAVE is one of the best internet sights for shopping. The savings are great; but it is also very navigational. Browser Back & Forward button compatible. Extremely accurate and efficient. Their customer service is prompt, courteous, and professional! My last 5 purchases in the last 6 mos. w/SmartBargains.com/save & each purchase has been a pleasure, even when I had to return an item.I shop on-line at least 10.month. KEEP UP THE GREAT WORK! THANKS! Overall Rating
5 Star Review
 
Date Reviewed: 04/12/2009
acsunrize from unknown
Member Since:
11/14/2005

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Reviews
Excellent selection. Overall Rating
5 Star Review
 
Date Reviewed: 02/18/2009
bja2009 from MI
Member Since:
02/18/2009

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Reviews
Ordered Cuisinart Brew Central Coffeemaker and wondered why it seemed like such a bargain. Does not say or look like reconditioned but upon receiving I found the date manufactured is 2003, six years old. There are a few differences between the old and new coffeemakers but I will see how it works. Doubt I will order from this site again. Overall Rating
4 Star Review
 
Date Reviewed: 12/27/2008
cross835 from MA
Member Since:
06/05/2004

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We had a bit of a problem when it kept coming up that we wanted more of the item when we only wanted one. I finally found a spot that said to update information. That needs to be made bigger. We almost had to order two of the items! Overall Rating
4 Star Review
 
Date Reviewed: 12/14/2008
gypsybarb from MI
Member Since:
12/14/2008

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Reviews
I bought a 26" suitcase. When I opened the box there was NO PAPERWORK, not an invoice, a confirmation, nothing. I could tell by looking at the suitcase it was the wrong size, and I measured it. It was a 24", and I found out the brand I bought doesn't even make a 26". Yet they still show it on their website as 26". That's bad enough. But altho I returned it the day after receiving it, it's been 14 days and there is still no record of a refund being issued. They tell me it takes 10 to 15 days to process refunds. Unacceptable to me. It's been 14 days and I'll wait one day, then contact Visa. I think SMART BARGAINS has the worst customer service of any company I've shopped on-line. Not the people, they are fine, it's the company I have an issue with. And after all these complaints, they had the nerve to send me an email asking me if I'm enjoying my purchase. Duh, you got it back within a few days, but I don't think they still realize it. Overall Rating
1 Star Review
 
Date Reviewed: 11/30/2008
rxgal61 from NY
Member Since:
01/22/2005

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Reviews
smartbagains refused to process my order because my credit card was ABOUT to expire. Today is jan 22-the card expires and IS VALID until Jan 31st-I had to check to see if our new card had arrived and edit the expiration date-that was an unnecessary inconvenience at this time-the card would have processed succcessfully with the 1/31 date-No in store merchant would legally be able to refuse my card-I considered not purchasing my items but had already invested too much time. I will not visit again Overall Rating
4 Star Review
 
Date Reviewed: 08/16/2008
shaqquitta from CA
Member Since:
08/16/2008

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Reviews
The customer service for this site is probably the worst I have ever encountered. I placed the order for the product, and up until the confirmation page the screen showed one price. Once I hit confirm they billed my credit card for more than the price displayed on the previous page. I emailed them, but they kept on insisting that it was not their fault. After emailing them twice, they simply stopped responding. I will never shop at their site again, and would not recommend it to any of my friends or colleagues. Their unprofessional attitude and lack of responsibility is unacceptable and disappointing. Overall Rating
2 Star Review
 
Date Reviewed: 07/19/2008
rrweaver from CA
Member Since:
07/26/2003

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Reviews
I have shopped with SmartBargains for years, however their prices are no longer bargains, and the quality has declined considerably. Be sure you know your prices before believing you are getting a bargain. The towels I ordered ended up being irregular sized factory seconds, however weren't advertised that way and were overpriced as though they were the higher quality. Overall Rating
2 Star Review
 
Date Reviewed: 07/02/2008
kayakeruth from unknown
Member Since:
04/08/2006

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Site was easy to use, and the deals are excellent. I'll be back. Overall Rating
5 Star Review
 
Date Reviewed: 07/01/2008
cusp from unknown
Member Since:
11/23/2007

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Reviews
This company is incompetent. They cannot ship an order correctly. They have lost documentation I have sent them for a refund. They have not sent me claims forms they said they had. Their customer service does not work. Save your money. This company just wants to steal it! Overall Rating
1 Star Review
 
Date Reviewed: 06/19/2008
dne from PA
Member Since:
06/19/2008

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Reviews
I like the shoes I received but I was disappointed in the time it took to reach me and also with their non-existent price adjustment policy. I spoke with one representative who said she would do the adjustment and then she put me on hold only to come back to the phone to say that she wouldn't. She also wouldn't give me the first name of her supervisor whom she said wouldn't let her do the adjustment. I doubt I'll be shopping there again. Overall Rating
2 Star Review
 
Date Reviewed: 04/25/2008
kykitty from KY
Member Since:
03/15/2006

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Reviews
I loved this site!! I now know that the prices here are well below what I have seen in shops at the malls. I am thrilled to have found so many great things at such great prices. I will be shopping here again SOON! Overall Rating
5 Star Review
 
Date Reviewed: 02/27/2008
Ladyluck523 from unknown
Member Since:
03/31/2006

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Reviews
I placed an order Jan 17 and got a confirmation email stating the ETA was at the end of Jan. By Feb 5, I still had not received my items so I called customer support. They said that they'd have to contact the warehouse and see why my order wasn't processed and that I'd get another email with an updated status. On Feb 8, I had to call customer service again since I never got an update on my status. They couldn't tell me why I wasn't getting processed and when I might receive the items so I cancelled the order. I do a lot of online shopping and have never had such a poor experience. They have good prices but don't be fooled. It's not worth the hassle. Overall Rating
1 Star Review
 
Date Reviewed: 12/04/2007
taraalissa from FL
Member Since:
12/04/2007

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Reviews
This was my first and last purchase from Smartbargains.com. 4 days after placing my order, I receive an email from them showing my item now on sale for $15 less. I called them to ask for a price adjustment and they refused. I was told they don't do that and that's just the way it is. I asked if they would at least give me an in-store credit for the difference to keep me as a customer and they supervisor told me that it was up to me if I wanted to take my business elsewhere. WTF? There are so many on-line retailers that offer price protection- don't bother with these guys. Their CS is horrible. Overall Rating
1 Star Review
 
Date Reviewed: 10/29/2007
audettek from unknown
Member Since:
12/03/2005

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Reviews
Very eay site even for a beginner Overall Rating
5 Star Review
 
Date Reviewed: 10/12/2007
muffet1 from unknown
Member Since:
10/21/2005

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Reviews
I used them once before, and I will continue to use them. They have good bargains, and they let me know about them. Overall Rating
5 Star Review
 
Date Reviewed: 04/01/2007
aperezlawoffice from unknown
Member Since:
01/15/2007

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Reviews
Don't connect other things to the site!!!!!!!!!!!!! Overall Rating
4 Star Review
 
Date Reviewed: 03/21/2007
luckykimmy from unknown
Member Since:
03/04/2007

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Reviews
Got good name brand product for a great price! Overall Rating
5 Star Review
 
Date Reviewed: 03/15/2007
1truehart from FL
Member Since:
03/05/2007

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Reviews
Did NOT get free shipping and my order is over $50. Overall Rating
5 Star Review
 
Date Reviewed: 03/15/2007
paula.scholpp from unknown
Member Since:
02/26/2007

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Reviews
Only drawback was that I could not zoom in closer on the sofa slip cover that I ordered. Overall Rating
5 Star Review
 
Date Reviewed: 03/14/2007
lucarol from unknown
Member Since:
03/03/2007

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Reviews
I have ordered many things from Smart Bargains and I feel like the merchandise is exactly what they advertise. I am one pleased customer and I tell everyone I know about the wonderful merchandise and prices. I don't know anyone that wouldn't feel good about shopping here. It's much better than trotting all over and never finding what you want. I can sit in my pj's, place an order, and get it delivered in a few days. How could my husband complain? I'm saving a lot on gas and mileage! Overall Rating
5 Star Review
 
Date Reviewed: 03/14/2007
gmanina10 from unknown
Member Since:
02/25/2007

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Reviews
Smart Bargains is the place to come for "Smart Bargains". I always check with them before looking anywhere else. Every order I have placed has been done quickly and all questions about the item answered. I particularly find the customer reviews very helpful. All items I have ordered have been top quality. There has never been a reason for a return. The items arrive quickly even at Christmas time they arrived in short order. I am very satisfied with Smart Bargains and will keep shopping. Overall Rating
5 Star Review
 
Date Reviewed: 03/12/2007
howard_avamarie from unknown
Member Since:
03/01/2007

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Reviews
I am looking forward to using my juicer Overall Rating
5 Star Review
 
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